On FydeOS devices that support fingerprint login, you can unlock your FydeOS device or sign into eligible websites and apps with your fingerprint.

#Set up your fingerprint

Important: To sign in with your fingerprint, your FydeOS device must have a fingerprint reader.

  1. At the bottom right corner of your screen, select the time.

  2. Select Settings img.

  3. Under “Security and Privacy,” select Screen lock and sign-in.

  4. Enter your FydeOS device password and select Confirm.

  5. Under “Edit Fingerprints,” select Set up.

  6. Select Add Fingerprint and scan your finger with the fingerprint sensor.

    • To get a better scan, make sure the sides of your finger also contact the sensor.
  7. After you get the “Fingerprint added” message, you can:

    • Select Add another to set up another fingerprint.
    • Select Done to finish.

#Delete your fingerprint

  1. At the bottom right, select the time.
  2. Select Settings img.
  3. Under "Accounts," select Screen lock.
  4. Enter your password and select Confirm.
  5. Next to "Edit fingerprints," select Set up.
  6. Next to the fingerprint you want to delete, select Delete img.

#Unlock your FydeOS device

  1. Turn on your FydeOS device.
  2. Place your registered finger on the fingerprint scanner.
  3. If your fingerprint doesn’t scan, you may need to enter your FydeOS device password.

Tip: To get a better scan, place your finger at different angles.

#When you need to use your password

You must use your password for the following cases:

  • Your FydeOS device restarted.
  • Your fingerprint sensor doesn’t recognize your fingerprint after a few unsuccessful attempts.
  • You switch to another user on the same device.
  • After 48 hours for personal FydeOS devices.
  • After 12 hours for managed FydeOS devices.

#Sign in to websites and apps

You can use the fingerprint and pin to . You must set up your fingerprint before you log into websites and apps with your fingerprint.

#Common questions

#Where is my fingerprint saved and how secure is it?

Your fingerprint data is stored securely and doesn’t leave your FydeOS device. Your fingerprint data isn't shared with any apps on your device. Apps are notified when your fingerprint is verified.

#Why doesn’t my FydeOS device recognize my fingerprint?

If your FydeOS device doesn’t recognize your fingerprint, make sure:

  • It’s the same finger you used to save your fingerprint.
  • The sides of your finger also touch the sensor.
  • Your finger is clean and dry.

#Why can’t I set up my fingerprint?

If you can't save your fingerprint, try another finger or restart your device.

#Why can’t I sign into some websites with my fingerprint?

The website may not be set up to allow sign in with fingerprints.