If you're getting the "Aw, Snap" error or another error code instead of a webpage, Chromium is having problems loading. You might also see the page loading slowly or not opening at all.
Page loading error codes and issues
The following error codes mean there’s a problem opening the page.
- "Aw, Snap!": Chromium is having problems loading the page.
- ERR_NAME_NOT_RESOLVED: The hostname (web address) doesn't exist.
- ERR_INTERNET_DISCONNECTED: The device isn't connected to the internet.
- ERR_CONNECTION_TIMED_OUT or ERR_TIMED_OUT: The page took too long to connect. Your internet connection might be too slow, or the page might be too busy.
- ERR_CONNECTION_RESET: Something happened that interrupted your connection to the page.
- ERR_NETWORK_CHANGED: Your device disconnected from the network or connected to a new network while loading the page.
- ERR_CONNECTION_REFUSED: The page didn't let Chromium connect.
- ERR_CACHE_MISS: The page needs information you entered earlier to be submitted again.
- ERR_EMPTY_RESPONSE: The website didn't send any data, and might be down.
- ERR_SSL_PROTOCOL_ERROR: The page sent data that Chromium doesn't understand.
- ERR_ BAD_SSL_CLIENT_AUTH_CERT: Signing in to the website (for example, a bank or work website) isn't working due to an errored client certificate.
For a complete list of error codes, go to chrome://network-errors/
.
You might also see one or more of these issues:
- A site can't be reached.
- A website won't open.
- An HTTPS site won't open.
- A photo won't load.
- A new tab won't load.
To fix, follow the troubleshooting steps below.
To fix an error, try the fixes below.
#Reload the page
Usually, you can reload the page to fix the error.
At the top left, click Reload .
#If that didn't work...
#Step 1: Check your internet connection
Make sure your computer's connected to Wi-Fi or a wired network.
Try reloading the tab with the error.
#Step 2: Clear your cache
Chromium might have information stored that's stopping the page from loading.
#Open the page in an Incognito window
- Open Chromium.
- At the top right, click More New Incognito window.
- In the Incognito window, try opening the page. If it opens, clear your cache and cookies.
#Clear your cache and cookies
- At the top right, click More More tools Clear browsing data.
- Next to "Time range," select All time.
- Select Cached images and files and Cookies and other site data. Deselect the other types of data.
- Click Clear data.
- Try reloading the tab with the error.
#Step 3: Close other tabs, extensions, & apps
Your device may have run out of memory, and can't load the site while also running your apps, extensions, and programs.
- Free up memory:
- Close every tab except for the one that’s showing the error message.
- Quit other apps or programs that are running, and pause any app or file downloads.
- Uninstall unnecessary extensions from Chromium. At the top right, click More More tools Extensions. On extensions you don't use, click Remove.
- Try reloading the tab with the error.
#Still not working?
Step 4: Restart your computer
Programs or apps sometimes stop a page from loading.
- Restart your computer.
- Try loading the page again.
Step 5: Update FydeOS
- At the bottom right, select the time.
- Select Settings .
- On the left panel, select About FydeOS.
- Select Check for Updates.
- If there is an update, you will see FydeOS start to update automatically. After the update is complete, select Relaunch. After relaunching, try reloading the tab with the error.
- If it shows Your FydeOS device is up to date, there is no need to update.