You can use a computer or mobile device to access files and applications on another FydeOS device over the Internet with FydeOS Remote Desktop.

#Share your computer with someone else

You can give others remote access to your computer. They’ll have full access to your apps, files, emails, documents and history.

1. Open Chromium.
2. Enter rdp.fydeos.com in the address and press Enter.
3. Under “Get Support,” select Generate Code.
4. Copy the code and send to the person you want to have access to your computer.
5. When that person enters your access code on the site, you will see a dialog with their name. Select Share to allow them full access to your computer.
6. To end a sharing session, click Stop Sharing.

The access code will only work one time. If you are sharing your computer, you will be asked to confirm that you want to continue to share your computer every 30 minutes.

#Give remote support

1. If someone has shared their remote access code with you, you can remotely offer support.
2. Open Chromium.
3. Enter rdp.fydeos.com in the address and press Enter.
4. Click Login to login your FydeOS Account.
5. Enter the Access code required to access another computer.
6. Select the Connect button to connect.

For your security, all remote desktop sessions are fully encrypted.

#Stop a remote session

When you’re finished, close your tab to stop your session. You can also select Options Disconnect.

#Troubleshooting tips

If you're having problems with FydeOS Remote Desktop, try these tips:

• You need to be connected to the Internet to share or access a computer. If the page won't open, check your computer’s network settings.
• Antivirus software might prevent you from using FydeOS Remote Desktop. If you are having problems using FydeOS Remote Desktop, make sure your antivirus allows the following:
  • Outbound UDP traffic
  • Inbound UDP responses
  • Traffic on TCP port 443 (HTTPS)
  • Traffic on TCP and UDP on port 3478 (STUN)
• Make sure you're using the latest version of FydeOS.

If you have any other issues, please post in for technical support.