Data geolocation option for FydeOS services

Last edited: 19 Apr 2023

What are data geolocations?

As part of our ongoing commitment to delivering better service and increased data privacy options for our expanding global user base, we will establish a new data centre in the United Kingdom. This facility will enable us to cater more effectively to our users, reduce latency, and ensure adherence to local data protection regulations.

As part of the preparation for the UK data centre, we are adding a temporary “data geolocation” option to all FydeOS online services we currently offer through FydeOS accounts. Here is a list of them:

  • FydeOS account
  • FydeOS sync
  • FydeOS Store
  • FydeOS Remote Desktop
  • FydeOS OTA update service
  • FydeOS Community

This new feature lets you choose where your data is stored and processed. Currently, two options are available: Mainland China and the United Kingdom.

What implication does it have on me and my data?

We want to assure you that your data will be managed with the utmost care and in compliance with the highest standards of data privacy, regardless of the selected data geolocation. It is important to note that the jurisdiction of your data will be subject to the relevant data protection and privacy laws of the chosen geolocation.

If you signed up for your FydeOS account with a mobile phone number without a +86 country code, your data geolocation would automatically be assigned to the UK. However, should you prefer to retain your data geolocation in Mainland China, you have until 1st August 2023 to indicate this preference and provide a verified +86 mobile number.

To modify your data geolocation preference, please visit your FydeOS account dashboard at https://account.fydeos.com/. There, you will find the option to update your data geolocation among the available settings.

Please be aware that after the migration on 1st August 2023, data between geolocations will be physically separated, and communication between them will not occur. Additionally, migrating your data between geolocations will not be possible after this date.

What happens to FydeOS releases?

To facilitate this change, we will release distinct editions of FydeOS release images, customised for the different geolocations. If you are already a FydeOS user, no manual action is required. The suitable FydeOS edition will be delivered to you through an OTA update, according to your preferred data geolocation.

More questions and concerns?

We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact our support team at [email protected]. Thank you once again for choosing FydeOS, and we eagerly anticipate providing you with an improved experience through these new developments.